Eligibility
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Returns accepted within 7 days of delivery for unused, unwashed items in original packaging.
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Certain items (e.g., sale items, customized items, leather-made items) are non-returnable for practical reasons.
Process
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Contact us at zenab@shadesofqueen.in with your order number and reason for return OR initiate through our website.
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Once your return is approved, you will receive instructions for shipping the item back.
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After inspecting the returned item, we will notify you by email regarding your refund status.
Refunds
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Approved refunds will be issued to the original payment method within 7-14 business days after return approval.
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Shipping charges are non-refundable unless the item is defective or incorrect.
Amendments to the Policy
Shades of Queen reserves the right to modify or update this Refunds and Cancellation Policy at any time. Changes will be effective immediately upon posting the updated policy on our website.
Contact Us
If you have any questions regarding this Refunds and Cancellation Policy, please contact us:
- Email: hello@shadesofqueen.in